TL-2932-Seniors-FlippingBook

Connect your residents to what matters most.

Table of contents

Discover the upgrades that will make everyday experiences more enjoyable.

Intro Give your residents the technology they want .................... 3 Optik TV ® for Business The entertainment your residents love ............................... 4 Senior-friendly remote Customizable menu Local Camera

Keep your residence – and your residents – happy.

Common area TV Optik TV support

Did you know that 74% of Canadians aged 65+ feel confident using technology on a day-to-day basis? Nearly 60% of them own a smartphone 1 and over 90% of citizens aged 72+ subscribe to TV programming. 2 Better technology is key to keeping them happy. TELUS offers a wide range of solutions that are customizable to suit each and every individual’s preferences – so you can offer your residents everything they need to stay entertained and connected to what matters most.

TELUS Wi-Fi The connection your residents need .................................. 6

Hospitality Wi-Fi Lite Managed Guest Wi-Fi Common area Wi-Fi Wi-Fi support

Top Up The customization your residents will appreciate ............... 8

Optik TV Top Up Internet Top Up LivingWell Companion Go Top Up Top Up support

TELUS Wise ® The training in technology to keep your residents safe ......... 10 TELUS Support The help your residents and staff deserve ……................... 12 24/7 Help Desk Ambassador program Business Solutions The tools your residence must have ..................................... 14 Office Internet Business Mobility TELUS Network as a Service (NaaS) Security Product Availability See which solutions are offered in your province .................. 20

1 AGE-WELL, Attitudes of Canadians 65+ and 50–64 Towards Technology, Aging and Health, 2019 2 Media in Canada, MTM tracks media, tech use among age groups, 2018

OPTIK TV FOR BUSINESS: The entertainment your residents love.

Customizable menu. Encourage resident engagement and enhance their sense of community using your custom welcome screen and information pages. These digital hubs can keep your residents in the know, by informing them about on-site activities and events, weekly menus, neighbours’ birthdays, and more – all from the comfort of their suite. Local Camera.

Today’s seniors rely heavily on their TVs for entertainment. In fact, on average, they spend an astonishing 38+ hours per week watching television 1 . That’s why TELUS Optik TV for Business is designed to offer your residents a superior entertainment experience – with HD content and individual customization options that they can enjoy. Optik TV for Business.

Delight your residents with endless entertainment options and a customizable viewing experience. Optik TV for Business, powered by the TELUS PureFibre™ network, provides each resident with:

Keep your residents feeling secure by giving them the ability to see who’s coming through the front door – right from their in-suite TVs. You can also upgrade to offer them live camera feeds in other locations, as well as scheduled live broadcasting of on-site events such as religious services, meetings, celebrations, and more. Common area TV. Provide Optik TV from the lobby to the movie theater and anywhere in between – so you can greet guests and bring entertainment to your social areas. Optik TV support.

„ A starting lineup of 40 channels including local networks, multi-cultural content, and sports

„ Optik TV Top Up , which gives them the ability to add their favourite channels or theme packs, and enable their personal video recorder (PVR) – all at their own cost

„ Over 5,000 Video on Demand and pay-per-view titles, billed directly to your residents

„ Over 2,000 channels of commercial-free music

TELUS 24/7 Help Desk is available to answer any questions about Optik TV for Business and its features – any time, any day, at no additional cost to you or your residents.

Senior-friendly remote. Provide each of your residents with an easy-to-use remote designed with seniors in mind. Features include:

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Bigger buttons

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Larger font

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Backlighting

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An ergonomic shape

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Instructions for use

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1 Statista, Average weekly time spent watching television in Canada, 2019

TELUS WI-FI: The connection your residents need. More and more seniors – 70% of them, actually 1 – are using technology to keep up to date, stay connected, and shop online in their day-to-day lives. That’s why a superior Wi-Fi connection can go a long way to providing a better experience in your residence. Make sure your technology can keep up with their needs. Hospitality Wi-Fi Lite. Provide every suite with TELUS Hospitality Wi-Fi Lite, powered by the TELUS PureFibre network, and offer seniors the internet connectivity they need to do the things they enjoy, like connecting with family online and following the news. Tech-savvy residents who want faster internet can choose to upgrade their dedicated connection with Internet Top Up , for better streaming, video calling, and more. Managed Guest Wi-Fi. Get unparalleled Wi-Fi that’s fully managed by TELUS – so you can free up your staff’s time, while your residents are free to browse, stream, and connect with family without interruption, even outside of their suite. Features include:

Common area Wi-Fi. TELUS Wi-Fi can take care of internet access in your common areas. Whether you’re looking to connect your wellness centre, reception area, or outdoor seating, you can ensure seamless Wi-Fi coverage across your property for your residents and their guests. Wi-Fi support. Our help desk is available to assist your residents with technical difficulties all day, every day, at no extra charge.

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Property-wide roaming capabilities with a single sign-in

„ Enterprise-grade firewall and security to protect your network and data

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„ Speeds of up to 30Mbps – per device

A complete view of your network traffic and usage

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24/7 Help Desk support for staff and residents

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„ A team of TELUS experts to monitor, maintain, and update your Wi-Fi

With TELUS Managed Guest Wi-Fi, you can now seamlessly integrate and and run Internet of Things (IoT) to enhance your in-suite capabilities. That means your residents can utilize smart technology such as:

Personal voice assistants

Smart thermostat and lights

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Senior smart home technology

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1 World Economic Forum, No longer just for the young: 70% of seniors are now online, 2019

TOP UP: The customization your residents will appreciate. Once you’ve chosen base level TV and Wi-Fi services, your residents can choose to tailor their own entertainment and connectivity experience with TELUS Top Up. How Top Up works. Residents can set up a personal Top Up account, which allows them to add on different features based on their preferences. Top ups are billed directly to each resident, or can even be added to a family member’s existing TELUS account. Optik TV Top Up. Residents can add extra features to enrich their entertainment experience, such as:

LivingWell Companion Go Top Up. Residents can gain freedom and peace of mind wherever they go – with a device that provides help at the push of a button. It comes with important features such as:

Automatic fall detection

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Built-in GPS 2

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„ Instant access to help 24/7 through the device

Top Up support. A dedicated team of specialists will be happy to help your residents create a Top Up account with the features of their choice.

„ Additional TV channels or theme packs including a variety of multi-cultural content, sports, movies, and more

Activation of PVR functionality

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„ The ability to rent additional digital boxes for multiple TVs

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Internet Top Up 1 . Those who want to make the most of their Wi-Fi can easily upgrade, with:

„ Faster speeds for better streaming, surfing, and video calling

„ A signal extender that boosts the reach of Wi-Fi in their suite

1 Only available with Hospitality Wi-Fi Lite. 2 Go operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not always be possible.

TELUS WISE: The training in technology to keep your residents safe. While more and more seniors are embracing the internet, awareness of online security issues remains a cause for concern. TELUS is passionate about helping seniors enjoy a positive experience as digital citizens. That’s why we offer the TELUS Wise program, which provides seniors with in-person workshops and educational materials to help them safely navigate the digital world. Topics covered:

Password best practices

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Privacy and permissions

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Internet smarts

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Smartphone safety

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Social networking safety

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Software updates

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And more

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TELUS SUPPORT: The help your residents and staff deserve.

24/7 Help Desk. Your team is dedicated to giving your residents the best possible experience, but having to consistently deal with technical questions and concerns can easily interrupt their workflow. So while your staff is striving to manage your residence and your residents are making the most of their TV and Wi-Fi experience, we’re here to help them. When you choose TELUS, you get a team of bilingual experts that are ready to help around the clock, at no extra charge. Whether your residents need assistance or your staff need tech support, the TELUS 24/7 Help Desk is available to answer their questions and help them all get back to what matters most. Ambassador program.

It’s not always easy for seniors to adapt to new technology. As you upgrade the technology in their suites, many of your residents may need someone to walk them through these changes. That’s why, at the time of your installation, TELUS Ambassadors will come to you – providing one-on-one assistance to each resident, along with easy-to-follow instruction manuals.

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BUSINESS SOLUTIONS: The tools your residence must have. There’s a lot more to managing a residence than meets the eye. That’s why TELUS offers a range of backend solutions designed to help you streamline your day-to-day operations, empower your employees, and ultimately keep your residents happy. Office Internet. Fibre Internet. Give your team a boost with their own separate Fibre Internet connection:

Business mobility. Business First Mobility Plans. Manage your costs by equipping your teams with plans that work for you. All plans include:

Data sharing across all users

Voicemail 25

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Unlimited Canada-wide calling

Call waiting

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„ Increase productivity, as you keep your team connected with internet that never slows down

SMS and MMS

Caller ID

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US Flex Roam 1

Conference calling

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„ Tighten security and ensure sensitive information stays private

Optional upgrades to Easy Roam

2,500 call-forwarding minutes

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„ Choose from a wide range of plans that offer up to 940Mbps upload and download speeds

Visual Voicemail

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„ Enjoy additional peace of mind with unlimited data plans

Managed Business Internet. Enjoy the perks of high-speed internet that’s fully monitored and managed by TELUS:

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99.9% uptime guaranteed 1

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„ Routine maintenance and equipment upgrades

Built-in security features

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„ Support teams that monitor your connection every five minutes

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1 Conditions apply.

1 Conditions apply.

Managed Mobility Services. Easily manage your mobile devices, data, and applications:

Network as a Service (NaaS). NaaS is a cloud optimized SD-WAN platform that simplifies the way you manage your network across multiple properties:

„ Manage and track all your assets and IT with a single cloud-based tool

Save time by reducing data entry and manual reporting Easily manage invoices from multiple vendors

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„ Easily build, monitor, control, and scale as needed

Update applications remotely

Customize your alerts for quick corrective action

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„ Manage your network configurations from an easy-to-use dashboard

„ Track and control inventory by device, employee, cost-centre and more

„ Automatically audit for discrepancies

„ Increase your network’s performance without increasing IT costs

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IQ Smart Mobility Management. Buy, deploy, and manage your mobility services and devices seamlessly:

Automate end-to-end fulfillment, activation, and plan changes

Get ready-to-use devices in your staff’s hands faster

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View daily subscriber usage information Make account changes in real time, anytime

Better manage device updates

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„ Keep track of your device inventory

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Easily assign or reassign devices as needed

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Order devices easily

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Security. Cyber Security. Protect your network at all times and gain better visibility with a suite of solutions:

Security Systems. Benefit from a range of solutions that will help keep your residence – and everyone in it – secure:

„ DDoS Prevention: Block malicious traffic from disabling your network and disrupting your operations with 24/7 monitoring and protection „ Email Protection: Safeguard your email communications from spam, viruses, and malware Managed Detection & Response: Catch cyber security threats faster using threat hunting, AI, and 24/7 monitoring Mobile Malware Detection: Take control of infections, attacks, and cyber threats Network Access Management: Automate and manage access to your network by keeping out unwanted visitors „ „ „

„ Next Generation Firewall: Improve your visibility and control of applications, users, and threats Security Information and Event Management (SIEM): See threats before they happen and automatically stay ahead of regulatory compliance changes Threat Intelligence: Get real-time reports, industry-leading updates, and 24/7 monitoring „ Vulnerability Management: Quickly identify and manage the risk of your critical network assets „ „

Intrusion Monitoring: Get 24/7 monitoring with reliable alarm systems, door and window contacts, motion detectors, and glass-breaking sensors Video Solutions: Quickly identify intruders or detect false alarms, with ultra-high-resolution cameras, live video monitoring, open and close alerts, video analytics, and alerts that say if the trespasser is a person, vehicle, or animal Access Control: Increase safety and productivity by locking or unlocking your doors from anywhere – right from your mobile device – plus get commercial- grade locking hardware with intrusion alarms built-in

Environment Management: Drive energy efficiency with

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automated lights and smart thermostats, and enhance safety with flood, smoke, and carbon-detection alerts – sent right to your phone ULC Systems: Keep everyone safe with a 24/7 ULC-certified fire-monitoring system, real-time elevator monitoring, as well as ammonia and carbon monitoring

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PRODUCT AVAILABILITY: See which solutions are offered in your province.

BC AB SK ON QC MB Rest of Canada

Optik TV for Business

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Hospitality Wi-Fi Lite

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Managed Guest Wi-Fi

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TELUS Wise

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Fibre Internet

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Managed Business Internet

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Business Mobility

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Network as a Service

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Security

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TELUS support is here to help you – wherever you are, whichever solutions you choose.

© 2020 TELUS